Tech Mahindra, Airtel join hands for seven African countries

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE

Tech Mahindra has started customer care services in seven African countries as a partner of Bharti Airtel. The countries in which Tech Mahindra will provide customer care services for Bharti Airtel includes the Republic of Congo, Democratic Republic of Congo, Gabon, Ghana, Malawi and Nigeria. Since February, the company had been operating a contact centre and a back office for Airtel in Ghana.

Rahul Sabharwal, Tech Mahindra's VP for Africa shared, "We see Africa as a growing developing continent and opportunities really do exist in Africa. The continent has become of strategic importance to us because of the growth that we see and Tech Mahindra wants to be part of the continent's development process. The decision to expand operations in Africa was taken after the company had partnered leading telecom operators including MTN and Multilinks in Nigeria over a two-year period."


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