How the CRM industry in India fared in 2019 and what to expect in 2020: KT Prasad, Country Sales Director- Zendesk

How the CRM industry in India fared in 2019 and what to expect in 2020: KT Prasad, Country Sales Director- Zendesk: In 2019, we saw a continued rise in customer expectations and the need for a consistently seamless customer experience. As a result, companies began to recognize the importance of using customer experience (CX)

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