NICE partners with Silver Lining Solutions
VARINDIA- INDIA'S FRONTLINE IT MAGAZINE NICE Systems(NASDAQ:NICE) and Silver Lining Solutions have announced a partnership that will help organizations achieve greater enterprise-wide value of advanced workforce optimization (WFO) technologies. The joint NICE-Silver Lining offering enables organizations to build a comprehensive skills management strategy and better measure the impact of agent training. It uses real agent performance data to create, manage and enhance tailored training plans at scale. Silver Lining Solutions offers two innovative products - Optimizer and Planner - that help companies improve employee performance and training. Optimizer identifies the performance metrics most associated with business impact, allowing organizations to deliver targeted training content. Planner automatically schedules and manages training plans for individual employees based on their performance. Silver Lining Solutions can be deployed on-premise or in the cloud.