Zoom acquires intelligent cloud contact centre Five9 for $14.7bn
Zoom acquires intelligent cloud contact centre Five9 for $14.7bn: Zoom Video Communications has entered into a definitive agreement to acquire Five9 , a leading provider of the intelligent cloud contact centre, in an all-stock transaction valued at approximately $14.7 billion in an all-stock deal, which is its first major acquisition. The acquisition is set to help enhance Zoom’s presence with enterprise customers and allow it to accelerate its long-term growth opportunity by adding the $24 billion contact centre market. Zoom says that combining Five9’s Contact Center as a Service (CCaaS) solution with Zoom’s communications platform will transform how businesses connect with their customers, building the customer engagement platform of the future. Five9 is a pioneer of cloud-based contact centre software and delivers a comprehensive suite of easy-to-use applications that allows management and optimisation of customer interactions across many diff...