VARINDIA IT MAGAZINE

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE   Microsoft Corp. has announced that its next service update for  Microsoft Dynamics CRM Online  will be released in December 2012. This new service update comes on the heels of continued success that the Microsoft Dynamics CRM business is experiencing in the market, as it completes its 33rd consecutive quarter of double-digit revenue growth and closes the gap on its 3 millionth seat. Delivering on the Microsoft Dynamics commitment to rapidly innovate, and help businesses attract, win and retain customers through solutions that delight users and proactively help them do business, the next service update will reimagine the way sales, customer service and marketing professionals work with CRM. Moving away from the traditional data-centric approach, this service update will add new experiences that simply and visually guide users through their business processes. New application capabilities in this service update also include...

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE Microsoft has announced the availability of CRM R7 2011 in India. CRM R7 2011 integrates social capabilities into Microsoft Dynamics CRM. It provides social integration features that enable businesses to gather insights about their customers and products by integrating real-time social media conversations into companies' existing CRM view of the customers. The software now features Automated Activity Feeds which are also accessible through the Windows 7 phone and incorporate Micro-Blogging by which users are able to follow real-time business events and activities through social media. The software also features Conversations through which users can collaborate between internal sales and service teams. The R7 2011 release offers a common administration, billing and provisioning platform with Office 365. "At Microsoft, we are constantly innovating to help our customers streamline their businesses. The new CRM update delivers social ca...

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE Given the exceptionally easy-to-use interface, along with capabilities such as quick implementation and adaptability to localized requirements more and more customers are embracing Microsoft Dynamics ERP and CRM solutions to enhance their business operations, lower total cost of ownership and get a single view of their operations. This has resulted in Microsoft Dynamics crossing 2,000 customer milestone in a record-breaking timeframe of less than 5 years across various industry sectors in the SMB as well as enterprise segments in India. "Customer-focussed strategies require CRM solution to help acquire customers through various touch points and translate operational data into actionable insights for proactively serving customers. As a result, the company decided to opt for MS Dynamics CRM solution that would help it achieve competitive advantage. This solution creates an...