VARINDIA IT MAGAZINE

Accenture has come up with the Accenture Connected Analytics Experience, an immersive and collaborative analytics capability that makes data more accessible and engaging, helping insight-driven businesses make faster, more informed decisions. The Experience is designed to make analytics easier to understand and expand the range of business users who can undertake an integrated analytics journey – from C-suite to functional managers to data scientists. By transforming their relationships with data, users with a variety of skill sets can collaborate on a specific challenge in an analytics environment; more easily examine and interpret the insights via data visualizations, and innovate through data-driven exploration and decision-making.  Through an immersive environment, users can find the hidden value in their data, either live or remotely on their preferred devices, and pursue outcomes in real time... Read more

Highlighting the steady growth and rapid evolution of Indian BPM industry leading to key transformations for its customers, the National Association of Software and Services Companies (NASSCOM) has kick-started the two-day NASSCOM BPM Strategy Summit 2015 in Bengaluru. The summit served as a platform for delegates and industry leaders and experts to synergize their efforts to evolve the dynamic BPM landscape, enabling it to deal with ever- changing global business trends. NASSCOM has also launched the findings of its CEO Survey on Strategic Priorities for Indian BPM Leaders which focusses on how industry leaders are looking at the future. The survey highlights multiple strategies to stay ahead of the curve and move from being a service provider to strategic partner to their customers. The finding recommends leaders to be more customer-focussed and become solution experts driving digital transformations driving specific ... Read more

HCL Technologies (HCL) has announced the launch of a new Digital Service Exchange platform enabled by ServiceNow software. This platform provides Service Integration and Management (SIAM) capabilities to enterprises allowing them to request and receive business services efficiently across their organizations. The Digital Service Exchange platform is where service demands such as content requisitions from various departments will be generated and standard catalogue with defined service utility and warranty will be provided to business, and IT and users, which can then be consumed via multiple access channels... Read more

With the recent customer wins like Adidas, Aditya Birla Online Fashion, Hyundai and adoption by companies like Mercedes Benz, Jabong, Reliance Commercial Finance, MakeMyTrip.com and many more, Oracle has observed a strong momentum for its Customer Experience Solutions in India. The rapid growth of the Cloud Customer Experience business at Oracle is because companies want to differentiate, enhance and grow their CX experiences for better business results. Customer experience (CX) remains a huge priority for global organizations to not only meet consumer demands, but also to increase revenue. Customer choice in the marketplace is at an all-time high, and a company’s success is now directly correlated to meeting consumer demands and expectations with a simple, consistent and relevant experience that drives them to purchase and return again. Creating a great customer experience means delivering these qualities consistently over time across the entire customer lifecycle. Exceptional cu