Intelenet launches BSNL delivery centre in Lucknow
VARINDIA- INDIA'S FRONTLINE IT MAGAZINE Intelenet has launched a new delivery centre in Lucknow as part of a strategic arrangement with BSNL. Intelenet will provide inbound and outbound customer support services for BSNL's operations in the telecom circle for Eastern UP. The delivery centre in Lucknow has a seating capacity of 261 seats and is said to service BSNL's base of prepaid, postpaid and 3G cellular subscribers. With an initial headcount of 385 FTEs, the centre will offer multilingual support in English, Hindi and other local regional languages. Bhupender Singh, CEO, Domestic Operations, Intelenet Global Services said, "We are delighted to further our capabilities to provide end-to-end outsourcing solutions and expand our domestic footprint to support BSNL, one of the frontrunners in the telecom industry in India. With a superior set of capabilities and domain expertise, the move further strengthens our position as the largest BPO business in the Indian domest