VARINDIA IT MAGAZINE

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE Ericsson India Global Services, Ericsson's Global Service Center (GSC) in India has been awarded with the NASSCOM Innovation Award 2012 in the category Process Innovation. Ericsson India Global Services developed a tool that simplifies a telecom operator's network for rapid identification, analysis and troubleshooting in case of emergency situations. The award was presented by Jyotiraditya Madhavrao Scindia, Minister for State, Commerce and Industry, Government of India. Mats Agervi, MD, Ericsson India Global Services said, "Ericsson has always focused on innovation to deliver business results to our customers to make them successful. We are delighted to see this DNA of innovation in our people in India. Our employees help us to win in whatever we do. This award encourages us to do even more. For More Details See www.varindia.com

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE Gurango Software Corporation (GSC) has announced Gurango Hosted Solutions (GHS), an innovative business on-demand service that delivers Microsoft Dynamics Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) solutions in the cloud for small and medium-sized enterprises in Singapore. The first cloud offering of its kind in Singapore and Southeast Asia, GHS is said to provide access to core software solutions with no upfront capital investment. Microsoft Dynamics ERP solutions encompass internal and external management information across business functions including finance, accounting, manufacturing, sales, and customer interactions. Microsoft Dynamics CRM solutions allow the company to manage with customers and prospects. Solutions "in the cloud" refers to software services delivered over the Internet and hosted in remote data centers. GSC operates its own centers to ensure security and reliability of the GH...

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE When the IT and telecom industries are intermingling, opportunities arise for operators to innovate and enter new business models and partnerships. To meet the evolving needs of operators for support and operations IT services is investing further in competence in its Global Service Center (GSC) in India. Magnus Mandersson, Head of Business Unit Global Services at Ericsson, says, "Staying close to our customers will always be important in services. However, we now see a large share of services that can be delivered remotely for the benefit of our customers. Today, the majority of the subscribers served by the managed services deals are managed out of our two global network operations centers (NOCs) in India and Romania. We foresee that the remote delivery share will increase when we move further into the cloud and the IT sphere." The continued focus on managed services in the center in India makes Ericsson to handle remote operat...