IIFL engages IBM as Strategic Services Partner
VARINDIA- INDIA'S FRONTLINE IT MAGAZINE IBM has entered into a strategic, 10-year IT outsourcing agreement with India Infoline (IIFL), one of the leading financial services providers in India, to transform its IT Infrastructure and establish a direct linkage between business performance and IT costs. The Rs.298-crore agreement will help IIFL deliver a higher level of customer satisfaction, ensure continuous audit readiness, strengthen its IT security framework and compliance while at the same time provide better visibility and control of IT operations. This collaboration will significantly improve customer experience for IIFL's end-customers by ensuring higher uptime for its broking platform "Traders Terminal", speedier response and resolution of any technology-related issues. The scalable technology deployment will enable IIFL to roll out enhanced functionality in shorter timeframes. Under this agreement, IBM will take over the complete IT operations of IIFL which w...