VARINDIA IT MAGAZINE

Haier has signed a Memorandum of Understanding with the Government of Uttar Pradesh to set up its second industrial park in India, in Greater Noida, Uttar Pradesh. With this development, Haier has strengthened its commitment towards the Central Government’s “Make-in-India” initiative to boost local manufacturing. The MoU has been signed in the presence of the Hon’ble Chief Minister of Uttar Pradesh, Shri Yogi Adityanath, and other dignitaries from the Government of Uttar Pradesh, along with Song Yujun, VP, Global Appliances Haier Group and Managing Director, Haier Appliances India; Eric Braganza, President, Haier Appliances India; and Sun, Director, SCM Haier Appliances India. Additionally, Satish Mahana, Industrial Development Minister, Government of Uttar Pradesh; Anup Chandra Pandey, Chief Secretary, Government of Uttar Pradesh; Alok Sinha, Additional Chief Secretary, IT and Electronics Department; and Rajesh Kumar Singh, Principal Secretary, Infrastructure and Industrial ...

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE   With an aim to improve Haier's overseas service and achieve multi-channel interaction with customers, Haier Group Overseas Customer Service has recently adopted Oracle Service Cloud(NYSE:ORCL) to build a new overseas service managing platform. As the first home appliance company to start using RightNow in APAC, the first phase of this project went live at the end of 2013 in India. Capgemini China facilitates Haier to improve the customer experience and reputation with a multi-channel consolidation including social network monitor and customer care communication as well as crisis management for emergencies with Capegmini India devoting. Song Xuewu, Overseas Market Service Director, Haier Group , said, “As the leader in global white home appliance, Haier hopes to establish a real-time interaction platform for its users and resources required, which enables users and resources providers to keep interaction wit...