VARINDIA IT MAGAZINE

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE   To make payment procedure easy,  PayU India  has introduced  its own Interactive Voice Response (IVR) payment facility  for the merchants. It enables the business owners to accept payments of their products and services over the telephone.  The new IVR systems provide over-the-phone payment processing which is highly beneficial for both merchants and customers. While customers can conveniently pay by phone, companies can cost-effectively acquire new customers, beyond the online strata...... See More

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE VoicePort, LLC has launched its new cloud-based interactive voice recognition service that enables newspapers to provide automated customer-service support services to subscribers with an all-inclusive cost-effective hosting solution. The cloud-based IVR is said to combine VoicePort's proven CircPort automated IVR services with advanced SIP telecommunications. The solution claims to provide toll free telephone calls into the IVR and any required transfer calls either to the newspaper or to a third party call center, via a SIP refer process, thereby only requiring a single leg call. This is believed to provide lower telecom costs and ensures that calls can be transferred to anywhere the newspaper requires. The cloud solution is also effective in improving containment. In moving the management to VoicePort as an independent provider of the IVR customer service, it allows a paper to maximize IVR containment further reducing third party call ...