VoicePort offers Cloud-Based IVR services for Newspapers

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE

VoicePort, LLC has launched its new cloud-based interactive voice recognition service that enables newspapers to provide automated customer-service support services to subscribers with an all-inclusive cost-effective hosting solution.

The cloud-based IVR is said to combine VoicePort's proven CircPort automated IVR services with advanced SIP telecommunications. The solution claims to provide toll free telephone calls into the IVR and any required transfer calls either to the newspaper or to a third party call center, via a SIP refer process, thereby only requiring a single leg call. This is believed to provide lower telecom costs and ensures that calls can be transferred to anywhere the newspaper requires. The cloud solution is also effective in improving containment. In moving the management to VoicePort as an independent provider of the IVR customer service, it allows a paper to maximize IVR containment further reducing third party call center costs. As the IVR is completely cloud based, it can be deployed quickly and scaled to meet the growing needs of contact centers.

The SIP solution can be deployed regardless of the PBX utilized either at the newspaper or a third party call center.


For More Details See

www.varindia.com

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