VARINDIA IT MAGAZINE

Amdocs, the leading provider of customer experience solutions, announced Amdocs Optima, a new digital customer management and commerce platform for mid-sized enterprises. Designed for mid-sized communication businesses and digital enterprises of all sizes to monetize any product or service, Amdocs Optima supports the entire business lifecycle, from order to cash, and can be deployed on premise or in the cloud. Amdocs Optima allows service providers to quickly enter a new vertical, line of business or geography, offering sophisticated revenue management capabilities to support pre- and post-paid customers and any B2B model, across all channels. The new platform consolidates and expands on Amdocs’ offerings for mid-sized communication businesses, mobile virtual network operators (MVNOs) and digital enterprises, including acquired products, and introduces a unifying business integration layer and a sophisticated user interface with a common, cloud-based arc...

Amdocs has partnered with Adobe and frog . Combining compelling digital experiences driven by Adobe, experience strategy and design from frog, and unparalleled communications domain expertise and solutions from Amdocs, the new partnerships will enable service providers to offer a superior experience across the entire customer journey, on any channel or screen the customer chooses. “In the age of digital immediacy, where customers increasingly expect to rely on digital channels, service providers must deliver great online experiences or they will lose customers to someone who can. Together with Adobe and frog, we are helping service providers establish a new level of customer affinity, delivering experiences which are truly valuable to the individual and which consumers today expect to receive, and with that, increase digital channel adoption and reduce cost to serve,” said Chris Williams, Head of Global Marketing, Amdocs ... Read more

In its newly-announced research, Amdocs has highlighted the need for operators to consider optimizing their radio access networks (RAN). This will enable operators to contend with the annual doubling of demand for data, increased network complexity, the increased demand for video viewing on smartphones and tablets, and the initial instability of new services being introduced such as voice over LTE ( VoLTE ). The research is based on the analysis of more than 25 million voice and data connections from 80 different network operators around the world in the past 12 months... For More Details

Amdocs has announced the launch of Amdocs CES 9.3, the company’s latest portfolio release introducing new solutions for online commerce, interactive bills, big data marketing, care and network analytics, as well as cross-portfolio enhancements to improve system performance. As a result, service providers are able to inspire customers with exciting services, create intelligent interactions and deliver a dynamic quality of experience, all the while accelerating business value. Amdocs CES 9.3 spans industry-specific business and operational support systems (B/OSS) and network control and optimization systems. Continuing to build on strong portfolio integration, Amdocs CES 9.3 enables service providers to respond to the multi-dimensional market demands that are driving The New World of Customer Experience, an era where service providers are expected to offer innovative and personalized services, delivered consistently across channels and with a seamless network service experience. Thi...

Amdocs has partnered with NASSCOM Foundation, a corporate social responsibility arm of NASSCOM, to establish National Digital Literacy Mission (NDLM) centres in Gurgaon and Pune. The centres will train more than 3,000 underprivileged people this year to become digitally literate. “We are glad to partner with Amdocs India to set up NDLM centres. Amdocs India has been a consistent contributor towards the skill development and education of less-privileged communities.  They were the biggest contributor among all our registered corporate partners in the recently concluded NASSCOM Foundation Digital Literacy Week. Amdocs India employees trained more than 475 underprivileged people on digital skills in a week,” said Ganesh Natrajan, Chairman, NASSCOM Foundation. “Digital literacy programme of NDLM of NASSCOM Foundation is one of the key contributors towards the government’s effort to empower at least one person per household with crucial digital literacy skills by 2020. Our partne...

Amdocs has entered into a definitive agreement to acquire a substantial majority of Comverse’s business support systems (BSS) business unit assets for approximately $272 million in cash, subject to customary closing conditions. The Boards of Directors of Comverse and Amdocs have approved the transaction which, subject to the satisfaction of the conditions to closing, is expected to be completed before the end of September 2015. “With Amdocs’ broad range of products and services, this agreement will only serve to benefit existing Comverse BSS customers. Customers should feel assured by Amdocs’ experience with smoothly integrating acquisitions and their commitment to maintaining and growing relationships,” said Philippe Tartavull, President & Chief Executive Officer, Comverse. Eli Gelman President CEO Amdocs Management Limited. 300x300 Amdocs to buy Comverse BSS Assets worth $272 Million“As a result of this acquisition, Amdocs, with its more than 30-year industry experience, w...

Amdocs has launched the Amdocs Order Delivery Orchestrator solution, enabling service providers to better support their business customers across the order delivery lifecycle whilst providing increased agility, improved time-to-cash and reduced cost for the delivery of complex, enterprise orders. The solution supports hybrid order execution consisting of both traditional and virtual services (e.g. virtual fire wall or virtual customer premises equipment). “To improve the business customers’ experience, service providers must develop their service delivery to span multiple fulfilment stacks, including services in virtual and hybrid networks. The new Amdocs Order Delivery Orchestrator solution is part of Amdocs’ CES suite. Along with best practices and services for specific enterprise service use cases, the new solution increases service delivery efficiencies for complex orders, whereby improving the experience of business customers and accelerating the business value for the ser...

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE   Intending to expand its customer experience portfolio further in the network domain to manage customer experience across both networks and IT, Amdocs(NYSE:DOX)  has announced signing a definitive agreement to acquire privately-held Actix for approximately $120 million in cash , subject to customary closing conditions. This acquisition expands Amdocs' customer experience portfolio further in the network domain to manage customer experience across both networks and IT. The Boards of Directors of Actix and Amdocs have approved the transaction which is expected to be completed by the end of September. With the acquisition of Actix, the leading independent software provider of mobile network optimization solutions, Amdocs will be expanding its CES (Customer Experience Systems) portfolio with geo-located network data that will drive a variety of optimization use cases. Rebecca Prudhomme, Vice-President of Product and Solutions...

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE   Amdocs  has appointed Sanjay Sharma as the Regional Vice President and Head for South west Asia region. He will assume overall responsibility over Amdocs business with all operators in this region.  Sharma brings with him over 21 years of experience in the Telecom and IT industry in Global companies like IBM Global Services, Huawei, Samsung and Multitech. He spent almost three years with Huawei Telecommunications leading their carries software and core network business and 3 years with Samsung.... See More

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE Amdocs has celebrated its 30th anniversary as the market leader. To mark this milestone, Amdocs introduced its new brand promise -"Embrace Challenge, Experience Success" - that represents its commitment to help customers win in the rapidly evolving connected world. The company also unveiled Amdocs Enreach, a new partner program designed to deliver more value to Amdocs' global customer base by harnessing innovation from young companies and research institutes around the world in combination with its CES product portfolio. Furthermore, Amdocs has also launched two new solutions Amdocs' M2M (Machine-to-Machine) and Connected Home solutions that enable service providers to create new revenue streams, provide a unified customer experience and allow them to compete with over-the-top providers, all of which helps them increase average revenue per user (ARPU). "We expect to see interest for these solutions across North America...

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE At Mobile World Congress 2012, Amdocs has announced results for the communications industry's first benchmark to report the performance of integrated real-time charging and SCP (service control platform) software on open (e.g. non-proprietary), cost-effective, hardware systems. The benchmark demonstrated support for 220 million prepaid and postpaid customers. The benchmark ran Amdocs' Convergent Charging and SCP products on IBM Blade Center servers and IBM Storwize Unified Storage Systems at the IBM Telecommunications Infrastructure Center for Business Support Systems in Montpellier, France. "Service providers today understand the importance of integrating network and BSS capabilities to monetize new services and deliver a differentiated customer experience. Amdocs delivers on this through the integration of our SCP and real-time convergent charging engine. This benchmark validates the ability of our integrated approach to suppor...

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE Amdocs has launched two new solutions - Amdocs M2M (Machine-to-Machine) and Connected Home solutions - that will enable service providers to create new revenue streams, provide a unified customer experience and allow them to compete with over-the-top providers, all of which will help them increase average revenue peruser (ARPU). Amdocs M2M solution is a pre-packaged, pre-configured end-to-end solution based on production-proven technology that allows service providers to quickly onboard and support partners offering M2M applications, whereas Amdocs Connected Home solution is a cloud-based solution that can be easily integrated with existing business and operational support systems (B/OSS) and core network elements. This solution can allow service providers to increase revenue by up to 5 per cent. "We expect to see interest for these solutions across North America and Europe. As part of the Amdocs CES portfolio and combined with our wid...

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE Amdocs has launched Amdocs Customer Management 8.1(CM 8.1), Designed to redefine and improve the overall user experience for customer service representatives (CSRs), Amdocs CM 8.1 increases agent efficiency and productivity with intuitive tools. Amdocs CM 8.1 provides a simplified and intuitive user interface (UI) for CSRs in contact centers and retail stores (including tablet support); better tools for handling the growing volume of smartphone-related support calls; and process automation for faster order taking. Mary Wardley, VP, Enterprise Applications, IDC said, "With competition for acquiring and retaining customers intensifying, providing a superior customer experience has become a prime differentiator for global service providers. But, providing a seamless, high-quality experience will remain a serious challenge for operators unless they redefine and simplify the user experience for their agents to optimize their current complex a...

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE Amdocs has released the findings of a global research report, conducted by Heavy Reading, which highlights the importance for service providers around the world to integrate charging and policy management capabilities to enable their future pricing strategies for data services. The recent rise in new data price plans is being driven by the need for service providers to offer customers an improved data experience and to better monetize their investments in network capacity. Ari Banerjee, Senior Analyst, Heavy Reading, said, "We can expect new data price plans to flood the market as data usage skyrockets with the introduction of improved tablets and smartphones, such as the iPhone 5, BlackBerry Torch and the Nokia N series. Our research shows there is global consensus that integration of charging and policy management capabilities is required to monetize these new data pricing strategies. Service providers have found attempts to integrate ...

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE Amdocs has released the findings of a research report that shows increasing adoption of managed services strategies to support B/OSS (business and operational support systems) operations by communications service providers in developing Asia. The research, conducted by leading analyst firm Analysys Mason, finds managed services adoption is growing faster in developing Asia than anywhere else in the world, and is driven by heightening competition, coupled with a double-digit growth rate in subscriber counts. The Research highlights that Managed services adoption is growing faster in developing Asia than anywhere else in the world. The revenues developing out of these services in Asia are estimated to grow at a CAGR of 10.2 percent. For comparison, managed services revenues in developed Asia and in Central and Latin America are expected to grow at CAGRs of 6.4 and 8.2 percent. India is one of the major investors in managed services in developin...