VARINDIA IT MAGAZINE

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE   NICE Systems(NASDAQ:NICE)  and  Silver Lining Solutions have announced a partnership that will help organizations achieve greater enterprise-wide value of advanced workforce optimization (WFO) technologies. The joint  NICE-Silver Lining offering  enables organizations to build a comprehensive skills management strategy and better measure the impact of agent training. It uses real agent performance data to create, manage and enhance tailored training plans at scale. Silver Lining Solutions offers two innovative products - Optimizer and Planner - that help companies improve employee performance and training. Optimizer identifies the performance metrics most associated with business impact, allowing organizations to deliver targeted training content. Planner automatically schedules and manages training plans for individual employees based on their performance. Silver Lining Solutions can be deployed on-premise or i...

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE   It has been recently announced that  Bangalore Metro Rail Corporation Limited (BMRCL)  has deployed  NICE's security solutions at Namma Metro with the aim to address operational, safety and security needs. This includes full implementation at the train's Operations Control Centre (OCC) and across six metro stations.  A. S. Shankar, Chief Engineer (S&T),  BMRCL,  stated, “Partnering with  NICE  Systems by the telecommunication... more

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE NICE has announced that it is a member of the Secured Urban Transportation - European Demonstration (SECUR-ED) consortium. The SECUR-ED consortium is comprised of 39 members, which include all the major stakeholders from across Europe. SECUR-ED's rationale is to create a pan-European improvement in mass transportation security which promotes the entire public transport sector in order to better serve the needs of European citizens. SECUR-ED develops packaged modular solutions that are validated through local demonstrations. These demonstrations will serve as the product pilots that will run in Madrid, Paris, Milan and Berlin. These solutions are aimed to be transferable onto transport systems in the medium and large-sized cities of Europe. Yaron Tchwella, President, NICE Security Group & Executive Vice-President, Business Operations, said, "NICE is very pleased to have many elements of our Public Transport solution as part of t...

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE NICE Systems has reached an agreement to acquire Fizzback, introducing the complete Customer Experience Management (CEM) with the integration of revolutionary, real-timeVoice of the Customer (VoC) solution. Zeevi Bregman, President & CEO, NICE said, "The adoption of and demand for CEM solutions, at all levels of the organization, including Marketing, Finance and Operations, is on the rise. With the addition of Fizzback, NICE is expanding the scope of its capabilities of Impacting Every Customer Interaction by introducing a Customer Experience Management solution with the most complete Voice of the Customer offering. This enables our customers to more effectively capture, understand and leverage VoCas the foundation to a cross-enterprise CEMstrategy." Rob Keve, CEO, Fizzback said, "Our unique solution has been enabling our customers to achieve exceptionally high response rates from their customers, and to receive feedback in...