NICE to acquire Fizzback

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE

NICE Systems has reached an agreement to acquire Fizzback, introducing the complete Customer Experience Management (CEM) with the integration of revolutionary, real-timeVoice of the Customer (VoC) solution.

Zeevi Bregman, President & CEO, NICE said, "The adoption of and demand for CEM solutions, at all levels of the organization, including Marketing, Finance and Operations, is on the rise. With the addition of Fizzback, NICE is expanding the scope of its capabilities of Impacting Every Customer Interaction by introducing a Customer Experience Management solution with the most complete Voice of the Customer offering. This enables our customers to more effectively capture, understand and leverage VoCas the foundation to a cross-enterprise CEMstrategy."

Rob Keve, CEO, Fizzback said, "Our unique solution has been enabling our customers to achieve exceptionally high response rates from their customers, and to receive feedback in real-time. This combination allows them to take immediate action for increasing customer loyalty and driving efficiency across the enterprise. This has resulted in extremely high usage rates for our customers, making Fizzback a strategic part of how our customers make decisions and run the business. Thus, we are proud to have experienced rapid growth and high rates of product adoption. We are looking forward to combining these capabilities with NICE's real-time, cross-channel analytics to provideboth NICE and Fizzback customers greater access to even broader capabilities with a more complete VoC solution."

Under the terms of the agreement, NICE will acquire Fizzback for a total cash consideration of approximately $80 million. Subject to certain conditions and satisfaction of terms, the transaction is scheduled to close in the beginning of the fourth quarter of 2011 with 2 to 3 cents dilution of fully diluted Non-GAAP EPS for that quarter. In 2012, the acquisition is expected to add approximately $20 million to NICE's non-GAAP revenues, to be slightly dilutive, and to become accretive to fully diluted Non-GAAP EPS within four quarters post closing.


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