VARINDIA IT MAGAZINE

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE   HP has announced the industry's first IT support services architected for multivendor, converged and cloud environments, helping enterprises address problems before they occur, realize 95-per cent first-time resolution rates and resolve unplanned downtime issues up to 66 per cent faster. The new Always-On Support Services from HP integrate the intelligent technologies built into the HP Converged Infrastructure with innovative services to deliver a modern support experience for today’s complex IT environments. According to a recent Gartner report, the definition of support is changing. Customers want and need support services that help them to avoid issues occurring far more than they need reactive services that fix problems after the fact. Tirthankar Banerjee, Director, Technology Support Services, HP India, said, "Enterprises need to be built on a technology foundation that helps IT shift time and resources from p...

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE Ameyo is to automate and enable centrally-managed customer interactions for Delyver.com. The latter being an e-commerce business provides home delivery of consumer goods via dial-n-deliver mode. The website is a single window where customers can view the products online and order by dialing on to a centralized number. Afsal Salu, CTO, Delyver.com said, "As our customer base increased, we experienced a direct increase in the incoming calls and decided to automate the call handling. However, our earlier solution could not help us in managing the missed calls and identify repeat customers. During peak hours, the solution totally failed to perform. Now, with Ameyo as our technology backbone, we are able to manage the entire customer experience impeccably. In fact, within the first 60 days of using Ameyo, we have been successful in achieving a 95% conversion of hitherto missed calls to orders and a non-quantifiable increase in customer satisf...