Ameyo endows Efficient Customer Support Operations for Delyver.com

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE

Ameyo is to automate and enable centrally-managed customer interactions for Delyver.com. The latter being an e-commerce business provides home delivery of consumer goods via dial-n-deliver mode. The website is a single window where customers can view the products online and order by dialing on to a centralized number.

Afsal Salu, CTO, Delyver.com said, "As our customer base increased, we experienced a direct increase in the incoming calls and decided to automate the call handling. However, our earlier solution could not help us in managing the missed calls and identify repeat customers. During peak hours, the solution totally failed to perform. Now, with Ameyo as our technology backbone, we are able to manage the entire customer experience impeccably. In fact, within the first 60 days of using Ameyo, we have been successful in achieving a 95% conversion of hitherto missed calls to orders and a non-quantifiable increase in customer satisfaction."



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