VARINDIA IT MAGAZINE

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE   Microsoft Corp. has announced that its next service update for  Microsoft Dynamics CRM Online  will be released in December 2012. This new service update comes on the heels of continued success that the Microsoft Dynamics CRM business is experiencing in the market, as it completes its 33rd consecutive quarter of double-digit revenue growth and closes the gap on its 3 millionth seat. Delivering on the Microsoft Dynamics commitment to rapidly innovate, and help businesses attract, win and retain customers through solutions that delight users and proactively help them do business, the next service update will reimagine the way sales, customer service and marketing professionals work with CRM. Moving away from the traditional data-centric approach, this service update will add new experiences that simply and visually guide users through their business processes. New application capabilities in this service update also include...

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE   Oracle has recently announced that with over 100 different Oracle applications on the cloud, including ERP, HCM, Talent Management, Sales & Marketing, Customer Experience, it is witnessing strong momentum for its cloud applications in the Indian market. Atul Tuli, Director, CRM, Oracle India said, “Oracle has a legacy of offering applications as cloud services and has pioneered the concept of accessing applications on demand. We are recognized as one of the world’s leading providers of cloud applications services, with over 25,000 users in India accessing our applications in the cloud.” Dhruv Singhal, Sr. Director, Sales Consulting and Cloud lead, Oracle India said, “Oracle Cloud offers the broadest portfolio of software as a service, platform as a service, and social capabilities, all on a subscription basis. It delivers instant value and productivity for end users, administrators, and developers alike through functionally...

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE   CRMIT Solutions has deployed Oracle Fusion CRM, Oracle’s newest customer relationship management solution, to manage its global sales and marketing lifecycles and enhance the productivity of enterprise sales, marketing and service professionals. Oracle Fusion CRM will offer a wide range of solutions to CRMIT for improved sales execution, planning, forecasting & contract management and incentive compensation.  Sunil Jose, Vice-President, Applications, Oracle India, said, “Oracle Fusion CRM has been developed keeping customer experience management in mind. It is easy to use, effective and efficient in functionality. For CRM IT, it will address all their sales team’s needs from account management to sales management and mobility, without compromising on security. The solution also has enhanced features like campaign management, e-mail integration and flexible deployment options that will make business operations much more sim...

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE   Berger Paints India Limited (BPIL) has recently deployed Microsoft Dynamics CRM solution to boost business productivity, deliver key insights and improve efficiency in operations. With the deployment of Microsoft Dynamics CRM, Berger Paints will now be able to cater to various business lines, with respect to sales and distribution.   "Microsoft Dynamics CRM solution helps organizations to be more productive and derives insights necessary to respond quickly in an ever-changing world of business. Dynamics CRM enables companies to attract new prospects, amplify sales and delight customers. We are excited about the deployment of Dynamics CRM at Berger Paints, who clearly has a vision for the future and are working to offer the best possible level of customer service," said Subhomoy Sengupta, Director - Microsoft Business Solutions, Microsoft India. "The choice of Microsoft Dynamics CRM is part of a comprehensive stra...

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE   SAP and Capgemini have announced an agreement to co-develop a mobile sales execution solution and a joint go-to-market plan for the next five years. This follows the global managed mobility agreement Capgemini signed with SAP and Sybase in September 2011. This announcement focusses initially on the consumer products sector to design a mobile application solution for companies selling products via mobile direct store delivery with additional requirements for accelerated customer relationship management (CRM). The solution is planned to be based on Sybase Unwired Platform and aims to help customers reduce costs, but at the same time improve customer experience, as mobile channels become increasingly important.  “We are delighted to sign this significant co-development agreement with SAP and to have been defined as the preferred system integrator for mobile sales execution in the consumer products industry. This agreement builds ...

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE Sage India has revealed the implementation of Sage CRM across the operations of Spectranet, a leading Internet Service Provider in India offering private network convergence services. The implementation has given Spectranet new found confidence to achieve a higher business growth rate; driven in by CRM advantages like improved lead generation and sales follow up. This has led to the creation of a stronger sales team and the development of a more strategic marketing campaign. Sunando Bhattacharya, Head - Marketing & Business Technology, Spectranet said, "When we were told about Sage CRM, we thought it was almost made for us. We realized that Sage CRM is basically a web technology platform, which provides certain standard functionalities of sales force automation, marketing and customer support as default while the rest can be customized or built on the platform. This is what gave us the confidence that we can now able to have a singl...

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE Sage India has integrated social media functionality for SMEs in India. Sage CRM v 7.1 now comes with an updated application that will allow users key social media functionality, increased interactivity and tighter integration. "The presence of these newer features and connected service on Sage CRM v 7.1 signals the completion of our CRM portfolio. We believe that the adoption and implementation of software should make things easier for people to do their business. The latest version of our CRM software gives our SME customers in India the flexibility, reliability, security and support to connect services and view their customer data in a way that best suits their needs now and in the future," said Vikram Suri, Managing Director, India & Middle East, Sage Software. Sage CRM v 7.1 comes with an email marketing feature that includes 90 templates. Another feature included is the ability to capture feedback from emails and tweak th...