Tackling the mobile phone repair challenge
VARINDIA- INDIA'S FRONTLINE IT MAGAZINE After a distressful hour of trying to figure out why the screen on his new smart phone freezes frequently,Ajay Verma steps into the mobile retail shop where he always buys his phones. The retailer is also the authorized dealer for the brand, and since the registered service centre is an hour’s drive away, Mr.Vermais hoping that the store’s technician has a quick and reliable fix! The technician fiddles with the phone for a short while and finally breaks thedistressing news. The phone has to be sent to the handset manufacturer since he is unable to diagnose the problem in-store, and the process will take a week’s time. In an age where technology dictates almost every facet of our lives, Mr. Verma cannot imagine surviving a week without his mobile phone which contains all his personal and business contacts and email, and serves as his infotainment buddy on-the-go! The above scenario will most likely end in one way –the mobile retailer ...