Oracle releases research report on “Millennials and Mobility: How Businesses can tap into the App Generation”
New research from Oracle reveals that nearly 55% of millennials say a poor mobile app experience would make them less likely to use a company’s products or services. According to the global report, Millennials and mobility: how businesses can tap into the app generation, 39% of millennials would also be less likely to recommend a company’s products or services to others following a poor app experience, and 27% admit it would even give them a negative view of that organization’s products or services altogether. These findings make it clear that if companies cannot provide current and prospective customers with engaging mobile app experience that also accurately reflects the values of their brand, they risk alienating the millennial generation and seeing their competition pull ahead with a more convincing mobile offering. Suhas Uliyar, VP Mobile Strategy and Product Management, Oracle, said, “An engaging and personalized user experience has become the new weapon in the battle to...