New Polycom Services enhances potential of Workplace Collaboration

Dedicated to delivering high-quality experiences and customer success, Polycom has announced several new services offers designed to help IT administrators make smarter decisions, drive adoption and protect their unified communications and collaboration investments – now and into the future. One of the new unique innovations, Polycom RealAccess services delivery platform, puts personalized and near-real-time data at their fingertips through a secure, cloud-based portal, giving them the power to analyze, manage and make evidence-based decisions about their collaboration environment.

“Polycom’s new services provide a clear roadmap for success from planning and evaluation through deployment and ongoing operations. Having the right partner every step of the way helps our customers create better user experiences, which drives adoption and faster return on their investment,” said Navin Mehta, Polycom Senior Vice-President of Global Services.

 polycom RealAccess New Polycom Services enhances potential of Workplace Collaboration

Through a set of innovative and highly differentiated applications, the Polycom RealAccess services delivery platform provides IT with important data on utilization, capacity and success rates, giving IT administrators the information they need to make faster and smarter decisions. The platform improves solution performance by identifying issues quickly and proactively, which ultimately improves end user experiences. It also gives IT the flexibility to choose specific applications that best fit their needs.

Polycom also has broadened its Managed Services offering to meet the needs of customers who want to outsource all or part of their video collaboration investments. The expanded offers cover the Polycom RealPresence Platform (video infrastructure) and endpoints through monitoring, management, hosting and transformation services, allowing IT departments to spend more time on their strategic priorities. Polycom Managed Services proactively monitors, detects and resolves new issues or threats to current infrastructure, while offering robust reporting and diagnostic tools that are designed to create efficiency and maximize return on investment. The new offerings also give customers the ability to choose the level of service they need... See more

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