Commitment to Service: The Key to Delighting Customers Always
VARINDIA- INDIA'S FRONTLINE IT MAGAZINE Kazutada Kobayashi President & CEO, Canon India Customer service has been an important aspect of any company’s sustained and long term growth. Canon India works in collaboration and for the upliftment of our customers, partners, employees and the community at large. Two core ingredients of the company’s success are ‘Innovation’ and ‘Customer Delight’. Owing to these, Canon leads the helm of innovation, with its expansive portfolio catering to the imaging industry. The company is renowned amongst the top patent holders, across the world. Innovation has always been core to its DNA, which is explicit from the two decades of its legacy in the country. If we look back, unlike most of the other companies in Asia, Canon India started its journey with B2B and then built B2C over it, which now constitutes as much of a significant share to its business. Customer delight being the foremost objective for Canon India, the c