VARINDIA IT MAGAZINE

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE Netxcell Limited has launched Netxcell's Video Outbound Dialing (OBD) platform which will give a new dimension to video messaging. Netxcell's Video OBD can be customized to deliver rich Video content to 3G subscribers enhancing not only the overall user experience but also making the impact of the content far more effective in a cost-efficient manner. Telecom operators/enterprises opting to offer this service can enable their customers and target audience to innovatively deliver video content - be it for information, entertainment, crisis situation management, market a product, communication of company progress or updates, shareholder communication, customer relationship management and any other application to reach out to their customers, shareholders, general public, amongst others. Netxcell's Video OBD platform can launch push-campaigns that use outbound video dialling or pull-campaigns that entice the user to make a video ca...

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE Netxcell Limited has launched the Single IVR (Interactive Voice Response). The Single IVR system is an advanced technology platform that enables corporates, telecom subsrcibers and anyone using the system to do away with multiple IVR platforms. By using the Single IVR platform customer can now configure all their IVR requirements on this platform - they need not have separate IVR systems for Customer Service, Song Downloads, CRBT (Caller Ringback Tone), and other Value added services. According to global report on the Speech Technology Market has revealed the IVR market will reach a forecasted $20.9 billion by 2015. Generally, IVR systems are extensively used by small, medium and large companies to re-direct calls to relevant customer service agents to enable them to better serve their customers. IVR systems in themselves help companies manage cost by eliminating the need for setting up call centers and managing it. Commenting on the launch,...