VARINDIA IT MAGAZINE

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE   Jacada has appointed Guy Yair as Co-Chief Executive Officer (Co-CEO). Yair was previously appointed as Senior Vice President and General Manager, EMEA and APAC in mid-2011 and is now appointed to the role of Co-CEO to share the leadership of Jacada alongside Co-CEO Gideon Hollander. At Jacada, Yair will oversee Global Business and Operations. His focus will be on developing strategic global partnerships and local sales channels for both the new mobile customer service product line, Jacada Mobile Agent, as well as expanding the traditional customer service product lines. Gideon Hollander, founder and Co-CEO, Jacada, said, "I am very pleased to have Guy join me in leading Jacada with his extensive experience in building innovative go to market platforms and penetrating new markets. Guy’s leadership will be critical in the launch of our new product visual IVR product, Jacada Mobile Agent, which represents the next generation of t...

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE   Jacada and AGC Networks have entered into a partnership that enables contact centre agents to connect to customer data in a simplified and consistent way regardless of the channel creating more effective customer interactions while reducing operational costs. “BPOs in India are being asked by their worldwide customers to provide innovative customer service solutions as their interactions with these organizations become more complicated due to multi-channel communication options and the rapid growth of call center applications. Hence, organizations are looking to add value to processes such as end-to-end automation, seamless integration across channels, and the reduction of transaction turnaround time,” said Guy Yair, Senior Vice-President & General Manager, EMEA & APAC, Jacada. SanjeevVerma, President, AGC Networks, said, “Customers are a critical component to making an organization successful or not, and how you intera...