Jacada partners with AGC Networks

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE

Jacada partners with AGC Networks 
Jacada and AGC Networks have entered into a partnership that enables contact centre agents to connect to customer data in a simplified and consistent way regardless of the channel creating more effective customer interactions while reducing operational costs.
“BPOs in India are being asked by their worldwide customers to provide innovative customer service solutions as their interactions with these organizations become more complicated due to multi-channel communication options and the rapid growth of call center applications. Hence, organizations are looking to add value to processes such as end-to-end automation, seamless integration across channels, and the reduction of transaction turnaround time,” said Guy Yair, Senior Vice-President & General Manager, EMEA & APAC, Jacada.
SanjeevVerma, President, AGC Networks, said, “Customers are a critical component to making an organization successful or not, and how you interact with them is the key. For this reason, we have built solutions that are guaranteed to ensure the customer experience is an exceptional one. Our partnership with Jacada furthers our strategy of providing our clients with solutions that are going to enable them to give unmatchable experience to their customers.”

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