Boost of Ericsson's Global ICT Capabilities in India

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE

Boost of Ericsson's Global ICT Capabilities in India

When the IT and telecom industries are intermingling, opportunities arise for operators to innovate and enter new business models and partnerships. To meet the evolving needs of operators for support and operations IT services is investing further in competence in its Global Service Center (GSC) in India.

Magnus Mandersson, Head of Business Unit Global Services at Ericsson, says, "Staying close to our customers will always be important in services. However, we now see a large share of services that can be delivered remotely for the benefit of our customers. Today, the majority of the subscribers served by the managed services deals are managed out of our two global network operations centers (NOCs) in India and Romania. We foresee that the remote delivery share will increase when we move further into the cloud and the IT sphere."

The continued focus on managed services in the center in India makes Ericsson to handle remote operations and support for both telecom network and IT operations. In addition, consulting and systems integration specifically will act as a door-opener into the strategic IT domain which includes IT data centers, service layer, business and operations support systems. Already today, Ericsson delivers over 1,300 consulting and systems integration projects on a yearly basis. The capabilities in managed services, consulting and systems integration also create an edge for Ericsson to engage in the cloud.

Mats Agervi, Head of Global Services Center India, Said, "Our center in India actually houses the world's largest NOC. Having one of Ericsson's four GSCs here gives us access to one of the largest young talent pools in the world, covering all the areas of our services portfolio."


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