Intelenet launches BSNL delivery centre in Lucknow

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE

Intelenet has launched a new delivery centre in Lucknow as part of a strategic arrangement with BSNL. Intelenet will provide inbound and outbound customer support services for BSNL's operations in the telecom circle for Eastern UP.

The delivery centre in Lucknow has a seating capacity of 261 seats and is said to service BSNL's base of prepaid, postpaid and 3G cellular subscribers. With an initial headcount of 385 FTEs, the centre will offer multilingual support in English, Hindi and other local regional languages.

Bhupender Singh, CEO, Domestic Operations, Intelenet Global Services said, "We are delighted to further our capabilities to provide end-to-end outsourcing solutions and expand our domestic footprint to support BSNL, one of the frontrunners in the telecom industry in India. With a superior set of capabilities and domain expertise, the move further strengthens our position as the largest BPO business in the Indian domestic market that helps us offer a broad range of high quality services to drive better outcomes for our clients."

RK Agarwal, Director, Consumer Mobility, BSNL said, "The new facility in Lucknow will help us provide better customer services and support as we expand our telecom offerings and business in North India. Given Intelenet's telecom expertise, domestic reach and operational efficiency, we are confident of consolidating our position in the Indian market and achieving our business imperatives."


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