Zoom acquires intelligent cloud contact centre Five9 for $14.7bn


Zoom acquires intelligent cloud contact centre Five9 for $14.7bn: Zoom Video Communications has entered into a definitive agreement to acquire Five9, a leading provider of the intelligent cloud contact centre, in an all-stock transaction valued at approximately $14.7 billion in an all-stock deal, which is its first major acquisition.

 

The acquisition is set to help enhance Zoom’s presence with enterprise customers and allow it to accelerate its long-term growth opportunity by adding the $24 billion contact centre market.

 

Zoom says that combining Five9’s Contact Center as a Service (CCaaS) solution with Zoom’s communications platform will transform how businesses connect with their customers, building the customer engagement platform of the future.

 

Five9 is a pioneer of cloud-based contact centre software and delivers a comprehensive suite of easy-to-use applications that allows management and optimisation of customer interactions across many different channels. Zoom has gained immense popularity amid the pandemic as millions of people get connected via its platform for remote work and learning from home...

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