Bharti Airtel receives TCOE Award 2011
VARINDIA- INDIA'S FRONTLINE IT MAGAZINE Bharti Airtel has been honoured with "Telecom Centre of Excellence (TCOE) Award" for service provider with customer focus for best delivery of Network Services - for the year 2011. The evaluation criteria were primarily focussed on Network Quality of service KPIs, Network Coverage, Product Innovation and Network Benchmarking processes based on network parameters and customer voice. Jagbir Singh, Director, Network Services Group, Bharti Airtel, received the award from Sachin Pilot and Milind Deora, Ministers of State for Communications and Information Technology, in a glittering ceremony at New Delhi. Bharti Airtel has implemented Customer Experience Management System (CEM) to optimize and enrich user experience of its customers. The CEM platform maintains and stores real-time experience customer metrics for every subscriber in the network enabling Bharti Airtel to diagnose provisioning and transactional issues and respond in an app...