VARINDIA IT MAGAZINE

Salesforce appoints Sanket Atal as Managing Director for India:  Salesforce, the global leader in CRM , today announced that   Sanket Atal will join the company as Senior Vice President & Managing Director, Sites (India) based in Bengaluru . Atal will be instrumental in driving the next phase of growth for Salesforce in India combining the best of design thinking and digital strategies to build breakthrough customer experiences and ways of working with specific focus on operational execution.   Salesforce has invested significantly in India over many years, adding more jobs, expanding its office space and partner ecosystem to support its growing customer base. India is home to the second highest Salesforce workforce outside of the US with over 4000 employees across Hyderabad, Mumbai, Delhi and Bengaluru. Launched in 2016, the Salesforce Centre of Excellence (CoE) located in Hyderabad has been instrumental in fueling in...

YES BANK & Salesforce teams to build a next generation technology platform:  YES BANK   announced its’ collaboration with   Salesforce , a leader in customer relationship management, to build a next generation technology platform to power the retail lending business, in line with the bank's strategy to further scale up its retails assets portfolio.   The private lender aims to deliver intelligent personalized customer experiences through the Salesforce platform.   "Leveraging on the strengths of YES BANK's technology capabilities and Salesforce's platform, this collaboration aims to engage customers with a unified experience and drive aggressive retail led growth for the bank," YES Bank said in a press release.   The bank said the deployment of the Salesforce loan origination system for retail banking will enable it to provide personalised solutions and connected banking experiences for consumers across segments. It will bolster the bank's capacity to ...

Infosys has signed a definitive agreement to acquire Fluido, the leading Salesforce advisor and consulting partner in Nordics, implementation and training services. Executing on its strategy to help clients navigate the next in their digital transformation journey, this acquisition strengthens Infosys’ position as a leading Salesforce enterprise cloud services provider, and enhances its ability to provide clients an unparalleled cloud-first transformation. The acquisition of Fluido is expected to close during the third quarter of fiscal 2019, subject to customary closing conditions. Fluido is one of the largest and longest tenured independent Salesforce Platinum Consulting Partners in Europe and an Authorized Salesforce Training Delivery partner in the Nordics. Fluido brings to Infosys globally recognized Salesforce expertise, alongside a world-class agile delivery process that simultaneously simplifies and scales digital efforts across channels and touch-points. Fluido ele...

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE   Capgemini  is expanding its global alliance with  salesforce.com , through a joint fast growth initiative. As part of this agreement, both companies will work together to help organizations unlock the benefits of cloud and strategically transform into social enterprises, using an integrated approach.      George Hu, Chief Operating Officer,  salesforce.com , stated, "We...... more

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE Salesforce.com has unveiled Desk.com, revolutionizing customer service for a social and mobile world. With this service every business can deliver personalized customer service through Twitter, Facebook, phone, email and web. Desk.com puts a mobile help desk in every employee's pocket, letting companies help customers anywhere, anytime. Alex Bard, VP & GM, Desk.com said, "We built Desk.com so that every company can deliver personal customer service in a social and mobile world. Desk.com is social at its core; its mobile app instantly lets any employee, anywhere, deliver awesome customer service; and it can be deployed quickly and easily.” John Rote, Director, Customer Experience, Bonobos said, "At Bonobos, we need to move quickly because if we don't support the customer, there will not be a customer to support. We have a huge volume of inquiries and a small staff, so customer service is everyone's job. After deployi...

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE Salesforce.com has extended its Social Enterprise Platform to welcome even more companies and enterprise developers to the cloud. With three proven offerings, Force.com, Heroku and Database.com, the Social Enterprise Platform changes the way companies collaborate, communicate and share information with customers and employees. This announcements including the general availability of Database.com, Heroku for Java and new social and mobile capabilities on Force.com gives companies additional paths to becoming social enterprises through the development of social, mobile and open apps. "We've built the Social Enterprise Platform from the ground up to give companies the tools they need to build their social enterprise," said Marc Benioff, chairman and CEO, salesforce.com. "Organizations are quickly realizing that cloud platforms enable them to focus on innovation and creating business value in ways that traditional IT cannot. ...