Wipro to transform Customer Service Desk at Nexenta using its Artificial Intelligence (AI) Platform-HOLMES

Wipro has announced that it will implement a next-generation customer helpdesk management solution, powered by its artificial intelligence (AI) platform – Wipro HOLMES for Nexenta, the global leader in Open Source-driven Software-Defined Storage (OpenSDS). Wipro will also implement a Service Bot Workbench for Nexenta’s internal Technical Team.

“Wipro has been a customer, go-to-market partner as well as a key provider of engineering services for Nexenta’s Software-Defined Storage product portfolio. We are confident that the Wipro HOLMES AI platform will transform and automate and enable high levels of productivity,” said Tarkan Maner, Chairman & CEO, Nexenta.

Wipro’s solution will automate the creation of service tickets using Natural Language Processing (NLP) technologies. It will auto categorize tickets using intelligent algorithms and help Nexenta resolve issues using intelligent virtual bots and scripts. This will enable faster resolution of service tickets, enhance the overall user experience and improve productivity.

wipro logo n 150x150 Wipro to transform Customer Service Desk at Nexenta using its Artificial Intelligence (AI) Platform HOLMESK.R. Sanjiv, Chief Technology Officer, Wipro Ltd, said, “Traditional IT systems are designed to solve problems that are precise and repetitive by nature. However, strong reasoning capabilities and the ability to contextualize will be the key to enabling superior business outcomes in the future. We are confident of achieving this objective with the customer helpdesk management solution developed for Nexenta, powered by our AI platform – HOLMES.” See more 

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