HP enhances its Service Anywhere Solution with Big Data Analytics

HP has announced innovative big data enhancements to HP Service Anywhere, the growing Software-as-a-Service (SaaS) IT service management (ITSM) solution. Now embedded with HP Haven, HP Service Anywhere will empower IT professionals with a better understanding of end- user needs, enabling the delivery of a high-quality of service and faster resolution to issues for an improved customer experience.

“Many organizations are looking to improve their service desk productivity and increase service quality, while improving the overall business value of IT. Applying real-time data analysis to the service desk through HP Service Anywhere adds tremendous insight and value to help IT teams in SMEs or enterprises support complex user’s needs, process incidents faster, reduce tickets and deliver high-quality services...Read more

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