Judgement for ATM failure

News Can a Bank be held deficient in services if its ATM does not dispense Cash for the reason "Cash not available"? A consumer Court in Raipur has recently imposed a penalty of Rs.2500.00 on SBI for exactly the same reason overruling the arguments of SBI that


* The complainant was not its customer


* Failure of internet connectivity is not within its ambit, rather it is upon the internet service provider against whom, any complaint if any, should lie.


The Form countered SBI by saying that when Banks are charging for usage of ATMs for a whole year in advance and a client is Free to use any ATM he automatically becomes a customer....Read More

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