Alibaba A.I. Labs unveils Hospitality Robot

Alibaba A.I. Labs is raising the stakes in the cutting-edge industry with the announcement of launching service robots for the hospitality sector starting in October. The news was made at The Computing Conference 2018, which is scheduled for four days till September 22 in Hangzhou, China, the site of Alibaba’s headquarters.


Alibaba A.I. Labs is the department leading consumer AI product development at Alibaba.


Hotels have until now depended entirely on human labour. But the Labs' service robot – from delivering meals to taking laundry to guests – demonstrates what guests can expect at hotels in the future. Guests talk to the robot via voice command, touch and hand gesture, and its responses are driven by AliGenie, the software that powers Alibaba A.I. Labs’ smart speaker, Tmall Genie.


Lijuan Chen, General Manager of Alibaba A.I. Labs, says, “We are excited by this tremendous development that is helping us bridge the gap between guest needs and the response time that they expect. Alibaba A.I. Labs’ robot is the next step in the evolution towards smart hotels. In addition, it is solving pain points in the hotel sector, such as enhancing service efficiency, with our leading AI technologies. The robot will be the ultimate assistant for hotel guests who want everything quickly and conveniently at their fingertips.”...Read More

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