Cognizant helps Global Retailers with Intellipeak

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE

Cognizant helps Global Retailers with Intellipeak

Cognizant has helped global retailers successfully manage the peak shopping season using its business process as a service (BPaaS) platform, Intellipeak. The BPaaS platform combines software, services, and industry-specific best practices to provide an end-to-end business solution. Using Intellipeak, Cognizant supported more than a dozen retailers across three continents in the 2010 peak season, representing more than 30,000 stores and billions of dollars in online transactions.

Intellipeak enables retailers to manage key risks and achieve trouble-free high-volume sales during the peak shopping season by assessing the readiness of business processes, IT systems, and underlying infrastructure. It covers all key business process assets and supports the entire retail life-cycle from merchandizing, warehousing and distribution, to multichannel sales and fulfilment. Equipped with collaborative Enterprise 2.0 features such as community blogs and dashboards for peak business performance monitoring, the platform provides customers a peak readiness index to calibrate risks, heat maps to identify peak timing of key business processes, and an implementation review and preparation plan for the next peak season.

"The peak holiday season calls for the highest degree of operational efficiency, business process agility, and infrastructure preparedness," said Brian Light, CIO of Staples, Inc., the world's largest office products company. "With the help of Cognizant's extensive peak management and technology expertise, we were able to provide a seamless experience to our customers. Cognizant supported us with peak planning, training, and system health checks and monitoring to make sure it was 'business as usual' for Staples, even at the height of the peak season."

"At a time when retailers are focussing on increased customer intimacy and channel expansion as key business drivers, a hectic holiday shopping season presents a huge opportunity," said Francisco D'Souza, President & Chief Executive Officer, Cognizant. "Working with the world's leading retailers across the retail value chain, we recognized the need for an end-to-end, next-generation solution that could handle peak season volumes across diverse channels in multiple retail formats. We are happy that Intellipeak provides a flawless platform to address this need."


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