Infosys Technologies and Oracle help Seattle City Light improve Customer Service

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE

Infosys Technologies and Oracle help Seattle City Light improve Customer Service

Infosys Technologies and Oracle have announced the completion of a highly successful business transformation programme incorporating the implementation of Oracle Utilities Network Management System at Seattle City Light, one of the nation's largest municipal owned utilities. Tasked by the Seattle-based utility to help leverage its investment in new technology for better customer service, Infosys utilized its industry-leading systems integration capabilities and consulting solutions to implement the Oracle solution within an expedited timeframe of 16 months.

Kelly Enright, Director of Customer Service and Executive Sponsor, Seattle City Light, said, "Our investment in technology has helped us better inform our customers and equip our operations personnel to improve overall customer service, especially during storm season. The implementation of the Oracle system was smoothly expedited from a timeframe perspective while working with Infosys on change management activities to ensure success of the overall project."

The system at Seattle City Light is improving operational efficiency and flexibility, increasing customer service, reducing duration of outages and integrating data from existing information systems.

Infosys is a Diamond level partner in Oracle Partner Network (OPN). The Diamond level distinction, the highest membership level in OPN, recognizes the expertise of Infosys with Oracle solutions and its ability to consult and deploy Oracle technologies for clients globally. Infosys also collaborated with UISOL Inc., an integration provider and domain expert, on the Outage Management System for the Seattle City Light implementation.

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