InterGlobe certified with COPC 4.4 in the Asia-Pacific Region

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE

InterGlobe Technologies (IGT) has announced its successful re-certification of COPC-2000 CSP Standard. With this move, IGT has become the first BPO in the Asia-Pacific region to receive COPC 4.4 version certification.

Announcing the prestigious COPC re-certification, Vipul Doshi Chief Executive Officer InterGlobe Technologies said, "It is a matter of great pride for IGT to become the first travel-focussed BPO organization to receive this coveted industry certification in Asia- Pacific. This showcases our constant endeavour towards the high standards of delivering business excellence to our customers. We understand the fact that our success is inextricably related to customer satisfaction, and we intend to lead the way in the travel outsourcing industry by eliminating inefficiencies and improving performances through our COPC certified practices."

"It is a matter of immense pleasure to announce IGT as the first COPC 4.4 certified BPO in this region. We hope more companies adhere to the certification processes and raise the industry standards thereby," added Shreekant Vijaykar (Lead Auditor - COPC).

The COPC-2000 CSP Standard focusses on measurable, repeatable and reliable results that co-relate with the satisfaction of various stakeholders. COPC is the most rigorous and sought-after standard in the customer contact industry, representing world-class benchmarks of productivity, efficiency, and cost-effectiveness. IGT has partnered with QAI for this implementation journey.

Industry experts reveal that organizations that effectively implement the COPC-2000 CSP Standard into their business model can radically lower costs and maintain or improve service quality plus client and end-user satisfaction.

for More Details See

www.varindia.com

Comments

Post a Comment

Popular posts from this blog

N Chandrasekaran appointed chairman of Tata Sons

Image
The board of directors of Tata Sons, at its meeting has unanimously appointed N Chandrasekaran as executive chairman, Tata Sons. N Chandrasekaran shall take charge from February 21, 2017. The board of Tata Sons said, “Chandrasekaran has demonstrated exemplary leadership as the chief executive officer and managing director, Tata Consultancy Services. We believe he will now inspire the entire Tata group to realise its potential acting as leaders in their respective businesses, always in keeping with our value system and ethics and adhering with the practices of the Tata group which have stood it in good stead.” Chandrasekaran was the chief executive officer and managing director of Tata Consultancy Services since 2009. A Tata lifer, he had joined the company in 1987 and was appointed as a director on the board of Tata Sons on October 25, 2016.
Read more

DoT Secretary hints at making Draft NTP 2018 available in public domain soon

Image
“A draft National Telecom Policy 2018 that is liberal and non-prescriptive in its licensing approach in Machine to Machine (M2M) communication is being given final touches. The policy should be in the public domain in the next two to three weeks for discussion and responses from stakeholders,” said Aruna Sundararajan, Secretary, Department of Telecom, Ministry of Communications. Aruna Sundararajan said, “M2M is the next big opportunity for India in terms of its impact and the quantum change that it will bring about in the quality of services and delivery. The favourable impact of M2M on job creation had already set in as seen by the arrival of the first set of start-ups in the areas such as agriculture, smart cities, healthcare and water management.” She stressed that NTP 2018 would be transformative in harnessing the full benefits of M2M communications. She further said that in the M2M framework the focus would be on low-cost manufacturing, where exciting innovatio
Read more

Visa buys NFT based CryptoPunk and paid $150,000 in Etherium

Image
Visa buys NFT based CryptoPunk and paid $150,000 in Etherium:  Leader in the digital payments   Visa   has purchased a digital CryptoPunk for $150,000, marking the company's first ever   NFT   purchase. The deal is clearly shows that, Visa is stepping into the world of NFTs with its purchase of   CryptoPunk 7610 .   Going forward, NFTs and Visa to align and integrate them in new brand strategy to gain a sizable market share. However, NFTs have often been compared to physical collectible items like rare trading cards and works of art.   The CryptoPunk 7610, which feBlatures a female punk with a mohawk and large green eyes. "We envision there could be a future where your crypto address becomes as important as your mailing address," Visa's Head of Crypto said.   An NFT - which stands for non-fungible token - is a unique digital asset designed to represent ownership of a virtual item. Unlike bitcoin and other cryptocurrencies, NFTs can’t be exchanged like-for-like with an
Read more