InterGlobe certified with COPC 4.4 in the Asia-Pacific Region

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE

InterGlobe Technologies (IGT) has announced its successful re-certification of COPC-2000 CSP Standard. With this move, IGT has become the first BPO in the Asia-Pacific region to receive COPC 4.4 version certification.

Announcing the prestigious COPC re-certification, Vipul Doshi Chief Executive Officer InterGlobe Technologies said, "It is a matter of great pride for IGT to become the first travel-focussed BPO organization to receive this coveted industry certification in Asia- Pacific. This showcases our constant endeavour towards the high standards of delivering business excellence to our customers. We understand the fact that our success is inextricably related to customer satisfaction, and we intend to lead the way in the travel outsourcing industry by eliminating inefficiencies and improving performances through our COPC certified practices."

"It is a matter of immense pleasure to announce IGT as the first COPC 4.4 certified BPO in this region. We hope more companies adhere to the certification processes and raise the industry standards thereby," added Shreekant Vijaykar (Lead Auditor - COPC).

The COPC-2000 CSP Standard focusses on measurable, repeatable and reliable results that co-relate with the satisfaction of various stakeholders. COPC is the most rigorous and sought-after standard in the customer contact industry, representing world-class benchmarks of productivity, efficiency, and cost-effectiveness. IGT has partnered with QAI for this implementation journey.

Industry experts reveal that organizations that effectively implement the COPC-2000 CSP Standard into their business model can radically lower costs and maintain or improve service quality plus client and end-user satisfaction.

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