Emerson Network Power appoints Accel Frontline Services

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE

Emerson Network Power appoints Accel Frontline Services

Emerson Network Power has announced appointment of Accel Frontline Services Limited as its Strategic Warranty and Return Material Authorization (RMA) Service Provider in India for its Small & Home Office range of UPS. As a part of this alliance, Accel Frontline will oversee On-Site Warranty Service support for Emerson's range of UPS up to 3 kVA for both channel and enterprise customers based in India.

The alliance with Accel Frontline Services extends the reach of Emerson Network Power's after-sales support across the country. Customers can now contact a Centralized Tech Help Desk managed by Accel Frontline for On-Site Warranty and RMA-related support, and a dedicated technical staff will provide doorstep repair and replacement services for in-warranty products. Additionally, customers can check on the status of their RMA / service requests through email, SMS, or on Accel Frontline's webpage dedicated for the purpose. With 160+ dedicated service locations across India, Accel Frontline has excellent control over logistics and technical know-how to service Emerson Network Power's UPS customers.

"Service excellence has always been a key component of the Emerson business philosophy and we endeavour for continuous improvement of our service standards. Accel Frontline are the leading providers of Warranty Management Services and have been chosen after a close examination, courtesy their domain expertise and excellent service track record. The alliance is a step forward to bring world-class warranty services to Emerson's customers," said Ankesh Kumar, Director - Channel Products & Marketing, Emerson Network Power in India.

"We are proud to partner with Emerson Network Power for their support services. Emerson has a huge customer base spread across the country who can expect timely, efficient and high-quality services through our joint efforts," said Damodar Sahu, General Manager -Strategic Initiatives, Accel Frontline Services Limited, India.

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