Kellogg Company partners with Epsilon, Enhance CRM initiatives
Kellogg Company has partnered with Epsilon to help enhance Kellogg's CRM activities and further increase customer engagement.
Under the terms of the new agreement, Epsilon will build and host a global real-time consumer web portal and preference engine where consumers can sign up for communications from Kellogg Company's brands across North America, Latin America, Europe and Asia Pacific, and through multiple channels including email, web and mobile. Epsilon will also build and host a consumer relationship management and analytical platform, allowing Kellogg marketers to analyze customer behavior, and design and execute marketing programs to drive consumer engagement. The programs will be personalized based on consumers' stated preferences, demographics and stated or inferred needs.
"For consumer packaged goods companies, multichannel marketing presents a unique set of challenges - transactional data is often difficult to obtain, and purchases are typically not made online. Leveraging popular communication channels such as mobile, email, social media and the web are vital for creating brand engagement and building loyalty rather than simply driving purchase transactions in those channels, and Epsilon has the capabilities and expertise to drive success in these marketing channels. With a long history of innovation and some of the most trusted global brands, Kellogg has developed a vast consumer following. Epsilon's marketing solutions will help Kellogg establish even deeper relationships with consumers and engage them on a one-to-one basis across a variety of channels," said Bryan Kennedy, President, Epsilon.
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