TCS retains #1 Service Provider rank in the Nordic Region

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE

Tata Consultancy Services was recently ranked as the number one service provider across the entire Nordic region on key performance indicators surveyed in KPMG/EquaTerra's Nordic Region Service Provider Performance & Satisfaction Study 2011. This is TCS' second concurrent year in top position.

TCS had consistently high industry scores on all major Key Performance Indicators including Customer Satisfaction, Recommendation, Quality, Flexibility, Innovation, Relationship Management (Strategic), Risk and Transition Management and Governance, and had consistently high industry scores in all other KPIs. The company was ranked number one for general satisfaction in the Nordic region, attaining a general satisfaction rate of 79 percent (significantly above the average industry satisfaction rate of 69 percent). The independent report is an annual vendor performance survey completed by CIOs and CXOs representing the top 300 Nordic companies in terms of their IT spend and ranked 23 leading service providers in the region based on client feedback.

"Along with achieving market leading project results, we have been strengthening partnerships with our clients by advising them strategically on both business and technology challenges, in order to help them maintain leadership positions in their own industries. This survey clearly shows these capabilities are highly valued among our clients. This year's report is broader and deeper than ever before, and quality is emerging as the primary criteria in making IT partner decisions," Amit Bajaj, Director, Nordic & Baltic region, TCS said.

"This is the second year in succession that Tata Consultancy Services has achieved a very strong performance. The company is again number one in Nordic customer satisfaction, and achieved above-average results in every single KPI. The result is impressive since the Nordic IT market is under constant demand and pressure, from both clients and new vendors entering the market," Jef Loos, Director at EquaTerra/KPMG said.


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