Virtusa among finalists in 2011 ACM Global Awards

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE

Virtusa has been selected as a finalist for the 2011 Global Awards for Excellence in Adaptive Case Management. Co-sponsored by the Workflow Management Coalition (WfMC) and KMWorld magazine, these awards recognize user organizations that have demonstrably excelled in implementing innovative adaptive case management (ACM) solutions.

"This was a complex initiative to provide a consistent standard of service globally for the bank's Treasury clients. The solution provides the bank with the ability to handle client inquiries and exceptions globally without regard to what currency or global region the payment is initiated from. The solution provides global case management and tracking and has improved the customer experience, while also increasing productivity. Our client operates globally and has few thousand users across different geographies. We had to first determine what each location required and then we created one solid, centralized system that satisfied everyone's needs in the same way. We built the new system, rolled it out region by region and are now maintaining and improving that system. We are very proud of our solution and it's an honor to be recognized by 2011 ACM Global Awards," Bob Graham, VP, Banking & Financial Services, Virtusa said.


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