Genpact inaugurates Delivery Center in Dubai, UAE

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE

Genpact Limited has announced the opening of its Dubai, United Arab Emirates (UAE) global delivery center. The 80-seat modern center set up in Dubai as a licensed partner of Dubai Outsource Zone (DOZ) will provide business process services such as claims processing, customer service, collections, treasury operations, finance and accounting, analytics and risk-related services for clients in the Middle East and North Africa.

Tiger Tyagarajan, President & CEO, Genpact said, "We are delighted to begin operations in Dubai and hope to grow this center into a 500-person center in the next three years. Not only will the center deliver business impact through our uniquely scientific Smart Enterprise Processes (SEPSM) framework, it will also help our clients make smarter business decisions through our Smart Decision Services comprising analytics and research, reengineering and risk management."

Malek Al Malek, Managing Director, Dubai Internet City and Dubai Outsource Zone, said, "Dubai has historically been a gateway to the markets of the region and continues to welcome innovative organizations like Genpact. Their decision to set up base as a DOZ licensed partner adds significant value to the UAE's business and professional landscape and gives corporations access to internationally benchmarked business processes. Genpact's regional operations at the free zone will also allow them to service the wider markets more efficiently as well as offer easy access to a vast talent pool."

Vishal Pandit, SVP & Business Leader, Middle East, Genpact said, "The Dubai center will increase our capabilities to deliver services in Arabic and we will initially be focusing on clients in the UAE, Kuwait, Qatar, Bahrain, Oman and the Kingdom of Saudi Arabia markets. We will be providing project-based analytics and reengineering services as well as transaction processing and customer care services."


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