Avaya, Empirix delivers Performance Monitoring Offering

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE

Empirix Inc. has announced that it has entered into an expanded agreement with Avaya. Empirix quality assurance solutions are said to be made available within the Avaya Performance Assurance Services portfolio with this agreement. The expanded agreement is believed to be focused on Avaya's upcoming Performance Monitoring offering, which delivers a unique combination of active and passive monitoring techniques to fully assess voice quality, performance and user experience across businesses and contact centers. This claims to ensure availability and controls operational costs across all locations, vendors, applications and technologies. Additionally, organizations can save time and effort in determining where problems are, thereby reducing the mean time to recovery (MTTR). Empirix's comprehensive monitoring solutions can lead to significant return on investment (ROI) for their customers.

John D'Anna, CEO, Empirix said, "Empirix's comprehensive approach to proactively managing service issues has a significant impact on the quality of a customer's experience. Monitoring today's complex networks is a massive challenge. Empirix solutions assure a high-quality customer experience which is invaluable to a business' bottom line. We look forward to the continued partnership with Avaya as they deliver end-to-end monitoring solutions to organizations worldwide."

Brian Carmichael, U.S. Theater Lead, Avaya Professional Services said, "Multivendor communications environments are consistently evolving, creating a greater demand for assurance solutions that deliver on their performance promise. Avaya is dedicated to providing continued customer satisfaction with a services continuum throughout the customer deployment lifecycle. This joint offering with Empirix helps us to deliver on that promise by providing customers with a solution to effectively manage voice quality by delivering a quality-driven contact center experience."


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