Wipro wins SAP ACE Award for Customer Excellence 2011

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE

Wipro wins SAP ACE Award for Customer Excellence 2011

Wipro Infotech has won the SAP ACE Award for Customer Excellence 2011. The award is to recognize best adoption of Sybase Solution - the Sybase Unwired Platform to enable Wipro's Genie Mobile CRM for enterprise services. The tool ensures compliance with ITIL processes, is ISO 20000 certified, works real-time on SAP and is the first end-to-end integration in India.

The award was received by Sandeep Karan, Head - Information System (CIO's Office), Wipro, and Rajesh Sundararajan, Head -GTM Supply Chain Management, Wipro, at a glittering ceremony in Mumbai, Grand Hyatt.

Wipro's Genie Mobile CRM has enabled field engineers to update assigned calls in real time using their mobile phones. This, in turn, has enabled better adherence to the firm's Service Level Agreements (SLAs) with its customers. The Genie Mobile CRM has the ability to capture digital signature of the customer acknowledging successful resolution of the call. The digital signature is captured on a smart form built into the field engineer's mobile. Subsequently, an e-mail is generated and delivered to the customer's inbox, intimating closure of the call along with call details and resolution provided.

Anuj Bhalla, Vice-President & Business Head, Enterprise Services, Wipro, said, "We are delighted to have won the prestigious SAP ACE Award for best user of SAP's Sybase solutions in India. The award is a reaffirmation of Wipro's processes and systems being best in class and an industry benchmark in the country. The Genie Mobile CRM has truly empowered field engineers in delivering prompt services to clients and increased customer satisfaction, significantly."


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