IBM reported 18.2% Market Share in Infrastructure Services
IBM has continued to gain market share and claims to be the #1 player in Infrastructure Services with 18.2% market share, 8 percentage points ahead of its nearest competitor according to 1H 2011 IDC Asia/Pacific Half Yearly Services Tracker.
Extending the leadership position in overall Services in 1H 2011, IBM has an 11.9% market share, two times its nearest competitor. Strategic Outsourcing (SO) contributed significantly to the rise in the market share of IBM Global Technology Services (GTS), the Infrastructure Services business arm of IBM, in 1H11 by growing to 31.0% share, 13.9 percentage points ahead of its nearest competition. As per IDC, IBM's SO revenue grew at 21%, which is 2% more than the industry average of 19%. IBM maintained its market leadership in Integrated Technology Services (ITS) and Maintenance & Technical Support Services (MTSS) in 1H11. This was driven by a rapid growth in managed services. As per IDC, IBM has a 10% market share each in ITS and MTS, around 5% and 4% points ahead of its nearest competition respectively. In 1H IBM witnessed significant traction beyond Telecom across sectors including Financial Services, Education, Manufacturing and from customers in tier two and tier three cities.
Ashish Kumar, GM, Global Technology Services, IBM India/ South Asia said, "It's a matter of great pride for IBM to not only is the market leader but to have increased its lead over competition. We will continue to redefine infrastructure landscape with our broad based skill sets spanning industries with technologies like Green Data Centers, Integrated Managed Services, Cloud, Smarter Planet solutions, etc thereby transforming business models and further consolidating our leadership position in the market." Adding further, Ashish said, "With outcome based models becoming very popular, clients are looking for partners with experience and proven track record. The key differentiator between IBM & any other Services company is a big portion of $ 6 Bn investment in R&D is being spent on Services advancing our capabilities for innovative industry solutions."
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