Avaya launches Outsourcing Solutions
Avaya has introduced Communications Outsourcing Solutions (COS) that provides custom-built solutions and comprehensive management of a client's entire communications environment. COS serves as a client's communications arm, integrating directly with their IT processes and managing their overall communications functions.
"At Bharti Airtel, the customer is at the core of everything we do. We constantly innovate and partner with the best to offer our customers a world-class service experience at every touch point. Our partnership with Avaya was in line with this philosophy and a game changer for our customer contact services and collaboration. Avaya Communications Outsourcing Solutions enhanced our service capabilities, and helped us deliver superior customer experiences across our operations in India," said Dr. Jai Menon, Director, Global Innovation & IT, Bharti Airtel and Group CIO of Bharti Enterprises
"Avaya has invested significantly over the past year to provide a level of communications outsourcing support that is truly unique in the industry, bringing dramatic, transformative benefits to customers. With a custom-built solution for each client, Avaya Communications Outsourcing Solutions can help remove financial and support constraints for companies, and enable them to get the most out of their communications infrastructure investments,' said Ed Nalbandian, Vice-President, Avaya Operations Services.
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