Progress Software launches Communications Order Management Solution Accelerator

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE

Progress Software launches Communications Order Management Solution Accelerator

Progress Software Corporation has announced the availability of a comprehensive order processing solution, the Progress Communications Order Management solution accelerator in India. This solution accelerator manages all the critical business processes within an order management lifecycle and enables telcos in India, to bring new and existing bundled services to market faster across multiple, disparate Business and Operation Support Solutions (B/OSS) platforms leveraging their current infrastructure.

Kaushal Mashruwala, Vice President of Progress Software, India said, "The Telecom Industry is today under pressure to bundle new and innovative services. The operational and business support systems need to be at a level where the service provider has the ability to meet customer expectations for timely and responsive order fulfillment. We need to ensure that our customers don't tell us that the support systems are being constantly challenged and falling under considerable stress."

The Progress Communications Order Management solution accelerator is a unique capability layered on the Progress Responsive Process Management (RPM) suite specifically for the telecommunications industry. The suite delivers immediate and executable insight into business operations and enables business users to have better visibility into critical processes, being responsive to events, and continuously improve their business performance.

Analysys Mason Principal Analyst, Mark Mortensen, said: "Telecommunication companies sell a variety of voice, data, content and mobile services to businesses and consumers. They are facing enormous complexity in their business on a daily basis, while at the same time attempting to prevent customer churn and staying ahead of their competition. By gaining greater control over the critical business processes in a customer order lifecycle, these companies can expect to bring services to market faster, gain an edge over their competition, and improve their customer's overall experience."

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