Serco opens Global BPO Division

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE

Serco has launched a new global BPO division that will improve the services Serco provides to its customers and enable it to target global opportunities both in the public and private sector. Also referred as the Global Services division within Serco, it heralds the emergence of a formidable top-tier BPO player, both within the international and Indian markets, with revenues in excess of $ 1 billion by the end of this year.

Tom Riall, CEO Designate, Global Services, Serco said, "The evolution of the Global Services division supports Serco's vision to create a leading international Business Process Outsourcing Company. We will now be reckoned as an end to end service provider offering the complete spectrum of business services to customers in the public and private sector around the world, by combining Serco's front end service capabilities along with world class middle and back-office capabilities. Furthermore, the Global Services division will work alongside other regional divisions in order for Serco to deliver fully integrated services for our customers, thereby making us a one-stop destination for existing & potential clients. As we speak, the integration of Intelenet with Serco is significantly done, and it has been extremely smooth without disruption to any of our operations or employees."

Susir Kumar, Executive Chairman Designate, Global Services, Serco said, "Serco's Global Services division which is focussed in the BPO space will be ending the year with revenues in excess of $1bn and will have over 50,000 employees delivering service across 10 countries. With this we would be potentially amongst the top 10 BPO players globally, amongst the top 5 BPO players in Europe, and amongst the top 4 India based BPO players and the largest supplier of services in the domestic India BPO market."


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